Shipping policy

Shipping Policy – Ziva Beautys

Thank you for shopping with Ziva Beautys. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).

Shipping Time

Estimated delivery times may vary depending on your location:

  • Major Cities: 3–5 business days
  • Other Areas: 5–8 business days

Delivery delays may occasionally occur due to weather conditions, courier issues, or high order volume.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order size.
  • We may offer free shipping promotions on selected orders or during special campaigns.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) in selected areas across Pakistan.

Please ensure that:

  • The provided phone number and address are correct.
  • Someone is available to receive the parcel at the time of delivery.

Order Tracking

Once your order is dispatched, tracking information will be shared with you through email, SMS, or WhatsApp (if available).

Incorrect Address

Customers are responsible for providing accurate shipping details. Ziva Beautys will not be responsible for orders delayed or lost due to incorrect or incomplete addresses.

Failed Deliveries

If a delivery attempt fails due to customer unavailability or incorrect information:

  • The courier may attempt redelivery.
  • Additional delivery charges may apply if the parcel is returned and re-shipped.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving the parcel with clear photos and order details.

International Shipping

Currently, we only ship within Pakistan. International shipping may be available in the future.

Contact Us

If you have any questions regarding shipping, feel free to contact us:

Email: zivabeautys.official@gmail.com
Store Name: Ziva Beautys