Refund policy
Refund & Return Policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, unworn, in its original condition, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at zivabeautys.official@gmail.com.
Returns should be sent to:
VPO Khairpur, Tehsil Kallar Kahar, District Chakwal, Pakistan
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any return-related questions, feel free to contact us at zivabeautys.official@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care and beauty products
- Customized or personalized products
- Perishable goods
- Hazardous materials or flammable products
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
To exchange an item, please return the original product first. Once your return is approved, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must remain unused, in its original packaging, with tags, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks or payment providers may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us at zivabeautys.official@gmail.com.